Frequently asked questions
Frequently asked questions
This is where you will find the answer to your question!
Your question is not in this FAQ? Contact us using our contact form.
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How to contact us?
You can contact us mainly via the contact form and via our email address
This email address is being protected from spambots. You need JavaScript enabled to view it. .If you concern is urgent, contact us by phone at +3281/36.36.36.
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I have a blocking problem on my platform/my site and CBlue is the host, who should I contact?
When you have an urgent or immediate problem, you can contact us by phone at +32 81 36 36 36. Someone will take your call and redirect you to a competent employee to help you solve the problem as soon as possible.
If the urgency of you problem is not high, you can send an e-mail to
This email address is being protected from spambots. You need JavaScript enabled to view it. and someone will solve it as soon as possible. -
When do I need CBlue's help?
There are several solutions, one of them could certainly suit you.
Our different solutions according to your needs can be found here.
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What is web hosting?
Web hosting is when a website or an application is integrated on a server so that it can be accessed and viewed.
Do not hesitate to go and see our different types of hosting.
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What is an LMS platform?
It is an online learning management system adapted from the Moodle platform (Modular Object-Oriented Dynamic Learning Environment).
To learn more, visit our e-learning site.
SSL certificate
SECURING YOUR SITE WITH AN SSL CERTIFICATE.
An SSL certificate is a data file that binds an encrypted key to your site information. In other words, the certificate ensures that there is a secure connection between the web server used and the browser by enabling the "https" protocol.
You are here because:
- You already have a service hosted by CBlue.
- You wish to secure your data and those of your customers which transit by Internet.
- You wish to guarantee the origin of your data and thus avoid a part of the attacks " Man-In-The-Middle " (attack concerning the communication between two interlocutors) or " Phishing " (fraud or deception which incites to reveal sensitive information).
- You have an e-commerce site and you want to conform to the European directives.
What services do we offer?
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Commande
The order of your SSL certificate and its follow-up (including the generation of CSRs).
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Vérification
Verification of "whois" data.
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Accompagnement
Assistance in choosing the type of SSL certificate.
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Installation
Installation of the certificate.
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Renouvellement
Renewal of the certificate.
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Adresse IP
Assigning and configuring an additional IP address if necessary.
What do you have to do to implement the solution?
- Once the certificate is installed, you may have to adapt the links on your pages, i.e., replace the "http" links with "https" links, depending on the solution you use.
- If necessary, we will assign your own IP address for your certificate. You will then have to adapt your DNS configuration. If the DNS are managed by CBlue, this will be done by us.
What type of certificate?
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The "Extended Validation" or "EV" certificate
It allows you to display a blue or green address bar on your users' browsers in order to offer more security despite its price and ordering time. It is a type of certificate used, for example, on online commerce sites. It is valid for a single "domain" (example: www.cblue.be).
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The "Wildcard" certificate
Does not change the color of the address bar. It is valid for all domains ending with a given domain name, for example, "*.cblue.be". Please note that you cannot put a dot (.) in what precedes ".cblue.be". So to.to.cblue.be will not work while toto.cblue.be will.
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The "Simple" or "Standard" certificate
The most common, it offers the same level of data encryption as the "EV" or "Wildcard" certificate but is only valid for one domain and does not make the address bar blue/green.
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"CBlue" certificate
This certificate is only valid to protect a domain whose name ends with "cblue.be". You benefit, in fact, from the " Wildcard " certificate of CBlue.be. This inexpensive solution allows you to have a small part of your website protected by a certificate. For example, a webservice, a transactional part, etc. This solution is often used for the realization of "Facebook" applications.
What are the prices?
- Customers renting a dedicated server from CBlue have a discount of 5€ on the monthly fee or 55€ on the annual fee for the first certificate installed on this server. This discount is due to the fact that it is not necessary to assign a new IP address for the first certificate.
- The "CBlue.be" certificate can be ordered for less than 1 year.
- There are no additional costs.
You want to talk to us about your project?
Outsourcing
MONITORING, MANAGEMENT AND PRO-ACTIVE MAINTENANCE OF YOUR SERVER!
Outsourcing is the fact of delegating the management, the security, the exploitation, and the optimization of your computer system to a service provider external to your company, in this case, CBlue.
You are here because:
- You have a GNU/Linux server but do not have the time and/or the skills to manage it permanently.
- This server is used for applications, important web products that cannot be down.
- You do not want to migrate the services hosted on this server to another infrastructure.
- You do not have a backup solution, or you have no idea of its proper functioning.
- You need to be alerted of any outages before your customers notice them.
- You have no visibility into the server's load and its ability to handle future usage.
What services do we offer?
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Audit
A complete audit of your infrastructure.
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Maj
A complete update if necessary, during the audit. The updates will then be permanent.
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Monitoring
Implementation of a permanent availability monitoring system, alerting by SMS and email.
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Si attaque
In case the server is victim of an attack, we limit and block the attack. We identify its origins, its possible impacts, and the correction of its effects.
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Suivi
Monitoring the load of your server and setting up graphs.
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Back-ups
The implementation of a backup solution keeping 200GB of data for many months (depending on the remote backup policy).
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Si pb
A complete team available by email and phone to deal with urgent problems.
What do you have to do to implement the solution?
- At the end of the audit of your server, we will contact you in order to detail our results and decide together on the next steps to take.
- Provide us with root access to the server or install our public SSH keys. This SSH access should not require a VPN connection.
What guarantees?
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Update
Your server is updated within 24 hours in case of a security problem.
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Availability
Our team is available for all your problems, during office hours by email and phone. They are also available for all your blocking problems by phone 24/7.
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Service Level Agreement (SLA)
Unless the server is hosted on our infrastructure, CBlue cannot guarantee the proper functioning of the hardware, power, network, etc. There is no guarantee of service at this level.
Our hosting and consulting conditions apply. Feel free to consult them for more details: Conditions - CBlue
And technically?
- The administration of the server is done by SSH. If necessary, an OpenVPN tunnel is set up to facilitate monitoring.
- The monitoring of availability is carried out thanks to Nagios/Shinken. As for the performance monitoring, it is carried out thanks to Collectd.
- Backups are performed using the BackupPC tool.
You want to talk to us about your project?
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